FENRIS CARE +
protect your invesment.
years of confidence.
Fenris Care+ is our premium service program designed to protect your custom in-ear monitors and your investment for the long run.
Whether you're a dedicated audiophile, a performing musician, or a touring professional, Fenris Care+ provides additional protection, maintenance and support beyond our standard warranty.
CHOOSE YOUR PROTECTION LEVEL
ESSENTIAL
1.990 SEK
€ 185*
- 3 Years Total Coverage
- 1 Cable Replacement
- Annual Deep Cleaning & Performance Verification
- Priority Support
MOST POPULAR
PRO
3.490 SEK
€ 320*
- 3 Years Total Coverage
- Unlimited Repairs
- 2 Cable Replacements
- 1 Complimentary Remould
- Annual Deep Cleaning & Performance Verification
- Priority Support
- Priority Repair Service
- Accident Replacement Discount
MOST COMPLETE
COVERAGE
MAX
5.990 SEK
€ 590*
- 4 Years Total Coverage
- Unlimited Repairs
- 3 Cable Replacements
- 2 Complimentary Remoulds
- Annual Deep Cleaning & Performance Verification
- Priority Support
- Express Repair Service
- Loaner IEMs During Repairs
- Accident Replacement Discount
ESSENTIAL
1.990 SEK
€ 185*
- 3 Years Total Coverage
- 1 Cable Replacement
- Annual Deep Cleaning & Performance Verification
- Priority Support
MOST POPULAR
PRO
3.490 SEK
€ 320*
- 3 Years Total Coverage
- Unlimited Repairs
- 2 Cable Replacements
- 1 Complimentary Remould
- Annual Deep Cleaning & Performance Verification
- Priority Support
- Priority Repair Service
- Accident Replacement Discount
MOST COMPLETE
COVERAGE
MAX
5.990 SEK
€ 590*
- 4 Years Total Coverage
- Unlimited Repairs
- 3 Cable Replacements
- 2 Complimentary Remoulds
- Annual Deep Cleaning & Performance Verification
- Priority Support
- Express Repair Service
- Loaner IEMs During Repairs
- Accident Replacement Discount
* Price may very depending on location and taxes.
What's Covered?
Fenris Care+ helps protect against many of the most common issues that can occur during long-term ownership, including:
Driver Failures
Crossover Failures
Connector Wear
Internal Wiring Failures
Faceplate Separation
Shell CrackS Caused by Normal Use
pRESS TO READ MORE
If an eligible issue occurs during your coverage period, we’ll repair your monitors without placing a limit on the number of covered repair requests.
Unlimited repairs apply to covered failures such as driver issues, crossover failures, connector wear, internal wiring failures, and other eligible performance-related problems.
Available with Pro and Max.
Fenris Care+ extends your protection well beyond our standard manufacturer warranty.
Depending on your selected plan, your CIEMs are covered for up to four years against eligible failures resulting from normal use. This provides long-term confidence and helps protect your investment for years to come.
Cables are among the components that experience the most wear during everyday use.
Fenris Care+ includes replacement stock cables depending on your plan.
This helps keep your monitors performing reliably without unexpected replacement costs.
Every Fenris Care+ plan includes annual preventative maintenance.
Your monitors are professionally inspected, internally cleaned and tested to verify they continue to perform to Fenris specifications.
This service helps maintain long-term reliability while identifying potential issues before they become larger repairs.
When your monitors require repair, qualifying service requests receive priority within our repair queue, helping reduce waiting times compared to standard service.
While repair times may vary depending on workload and parts availability, Priority Repair Service helps get your monitors back to you sooner.
Available with Pro and Max.
If an eligible issue occurs during your coverage period, we’ll repair your monitors without placing a limit on the number of covered repair requests.
Unlimited repairs apply to covered failures such as driver issues, crossover failures, connector wear, internal wiring failures, and other eligible performance-related problems.
Available with Pro and Max.
Express Repair Service is designed for customers who depend on their monitors professionally.
Whenever possible, eligible repairs receive the highest service priority to minimize downtime and get you back to performing as quickly as possible.
Exclusive to Max.
Max customers may be eligible for temporary loaner IEMs while their monitors are undergoing major repairs.
This service is intended to minimize downtime for performers and professionals who rely on their monitors.
Exclusive to Max.
*Availability depends on location and inventory.
Our ears naturally change over time.
If the fit or seal of your custom monitors becomes compromised, Pro and Max plans include complimentary remould services to restore comfort, isolation, and optimal acoustic performance.
Fenris Care+ customers receive priority access to our support team.
Whether you have questions, need troubleshooting assistance or require service your requests are prioritized to help you get the assistance you need as quickly as possible.
Express Repair Service is designed for customers who depend on their monitors professionally.
Whenever possible, eligible repairs receive the highest service priority to minimize downtime and get you back to performing as quickly as possible.
Exclusive to Max.
Accidents happen.
If your monitors suffer accidental damage that cannot reasonably be repaired, Pro and Max customers receive a discounted replacement option, helping reduce the cost of getting back up and running.
- Pro: 15% Discount
- Max: 20% Discount
FEATURES
ESSENTIAL
PRO
MAX
- EXTENDED WARRANTY
3 YEARS
(TOTAL)
3 YEARS
(TOTAL)
4 YEARS
(TOTAL)
- UNLIMITED REPAIRS
-
- CABLE REPLACEMENT
1
2
UP TO 3
- COMPLIMENTARY REMOULDS
-
1
UP TO 2
- ANNUAL DEEP CLEANING & PERFORMANCE VERIFICATION
- PRIORITY SUPPORT
- PRIORITY REPAIR PROCESSING
-
- EXPRESS REPAIR SERVICE
-
-
- LOANER IEMs
-
-
(WHEN AVALIBLE)
- ACCIDENT REPLACEMENT DISCOUNT
-
15 %
20 %
- EXTENDED WARRANTY
ESSENTIAL
3 YEARS
(TOTAL)
PRO
3 YEARS
(TOTAL)
MAX
4 YEARS
(TOTAL)
- UNLIMITED REPAIRS
ESSENTIAL
-
PRO
MAX
- CABLE REPLACEMENT
ESSENTIAL
1
PRO
2
MAX
UP TO 3
- COMPLIMENTARY REMOULDS
ESSENTIAL
-
PRO
1
MAX
UP TO 2
- ANNUAL DEEP CLEANING
ESSENTIAL
PRO
MAX
- PRIORITY SUPPORT
ESSENTIAL
PRO
MAX
- PRIORITY REPAIR PROCESSING
ESSENTIAL
-
PRO
MAX
- EXPRESS REPAIR SERVICE
ESSENTIAL
-
PRO
-
MAX
- LOANER IEMs
ESSENTIAL
-
PRO
-
MAX
- ACCIDENT REPLACEMENT DISCOUNT