Warranty & Fit Guarantee
Last updated: July 5th, 2026We want your Fenris Acoustics products to work properly, fit well and last as long as possible. This page explains our standard warranty, 30-day fit guarantee, repair terms and optional Fenris Care+ coverage. Our warranty and Fenris Care+ are provided in addition to your mandatory consumer rights. They do not limit any rights you may have under applicable law.
Standard Coverage
Every eligible custom in-ear monitor includes standard coverage automatically. This means that your product includes a 1-year limited manufacturer warranty and a 30-day Fit Guarantee.
The manufacturer warranty covers approved defects in materials or workmanship, including eligible manufacturing defects in the shell, internal components or assembly.
The 30-day Fit Guarantee gives you the opportunity to request one approved fit adjustment within 30 days of delivery if your custom product does not fit properly.
Standard coverage is included automatically with every eligible custom in-ear monitor and does not require Fenris Care+.
Warranty Periods
Custom In-Ear Monitors
Fenris Acoustics offers a 1-year limited warranty on custom in-ear monitors.
The warranty covers defects in materials and workmanship in the shell, internal components and manufacturing.Cables
Cables are guaranteed not to be dead on arrival and include a 1-year limited warranty.
Cable repair or replacement is handled at the discretion of Fenris Acoustics after inspection.Accessories
Accessories may have separate warranty terms depending on the product. If no specific warranty is stated, accessories are covered only for defects on arrival, unless otherwise required by law.
30-Day Fit Guarantee
Custom in-ear monitors are made individually for your ears. Sometimes a fit adjustment is needed. Each custom order includes one free fit adjustment within 30 days of delivery. To use the Fit Guarantee, contact us within 30 days of receiving your order and describe the fit issue clearly.
The Fit Guarantee may cover:Poor seal, discomfort, pressure points, loose fit, fit-related usability issues.The Fit Guarantee does not cover:
Sound-signature preferences, cosmetic preferences, colour differences, artwork placement, shell height or profile, socket position, changes in your ears after the guarantee period, damage caused by misuse or accident.We may ask for photos, videos, a written description, new ear impressions or new ear scans before approving a fit adjustment. If a fit adjustment is approved, we may adjust, rebuild or remake the product depending on the issue. Unless otherwise agreed, the customer pays shipping to Fenris Acoustics. Fenris Acoustics covers return shipping after the approved first fit adjustment.
Fenris Care+
Fenris Care+ is our optional premium service program for eligible custom in-ear monitors. It is designed to provide extra long-term protection, faster support and added service benefits beyond the standard warranty and Fit Guarantee. Fenris Care+ can normally be purchased when placing a new custom in-ear monitor order. On special occasions, Fenris Acoustics may also offer Fenris Care+ after purchase, subject to inspection and approval. Fenris Care+ is only active if it is shown on your order confirmation, invoice or written confirmation from Fenris Acoustics. Fenris Care+ is not insurance. It is an optional service and extended support program.
Fenris Care+ is available in three plan levels: Essential, Pro and Max.
Each plan gives additional service benefits beyond the standard warranty and Fit Guarantee. The level of coverage depends on the plan selected and will be shown in your order confirmation, invoice or written quote. Detailed plan specifications, current pricing and plan comparisons are displayed on the Fenris Care+ page.
Essential is designed for customers who want longer coverage and yearly maintenance. It includes extended coverage for a total period of 3 years, one eligible cable replacement, annual deep cleaning and performance verification, and priority support.Pro adds stronger repair and service coverage. It includes extended coverage for a total period of 3 years, unlimited eligible repairs, two eligible cable replacements, one complimentary remold if fit or seal becomes compromised, annual deep cleaning and performance verification, priority support, priority repair turnaround, and an accident replacement discount.Max is the most complete Fenris Care+ plan. It includes extended coverage for a total period of 4 years, unlimited eligible repairs, up to three eligible cable replacements, up to two complimentary remolds if fit or seal becomes compromised, annual deep cleaning and performance verification, priority support, priority repair turnaround, express repair service when time matters most, loaner IEMs during major repairs when available, and a higher accident replacement discount.Fenris Care+ pricing may vary depending on the product, market, campaign or written quote. Current pricing and final plan details are shown at checkout, on the Fenris Care+ page, or in your written quote. Loaner IEM availability depends on location, inventory and the service situation. Loaner IEMs must be returned in the condition received, except for normal use. What Fenris Care+ Covers
Fenris Care+ covers eligible service issues such as:
Driver failures, crossover failures, connector wear, internal wiring failures, faceplate separation, shell cracks caused by normal use, covered manufacturing or material issues.
Coverage depends on the selected Fenris Care+ plan. What Fenris Care+ Does Not Cover
Fenris Care+ does not cover:
Loss or theft, intentional damage, misuse, abuse or negligence, water immersion beyond the product rating, unauthorised repairs, third-party modifications, cosmetic wear that does not affect performance, damage caused by incompatible accessories, damage caused by improper cleaning or maintenance.
Cable Replacements
Cable replacements under Fenris Care+ apply to Fenris-approved stock cables or equivalent replacement cables. Cable replacement does not cover loss, theft, intentional damage, misuse or damage caused by unauthorised modification.
Complimentary Remolds
Some Fenris Care+ plans include complimentary remolds if fit or seal becomes compromised. Complimentary remolds are intended for fit and seal issues. They do not include cosmetic redesigns, model upgrades, artwork changes or other custom changes unless Fenris Acoustics confirms otherwise. New ear impressions or ear scans may be required.
Annual Deep Cleaning and Performance Verification
Fenris Care+ includes annual deep cleaning and performance verification. This service may include internal cleaning, inspection, performance check and general condition review. The customer is responsible for contacting Fenris Acoustics to schedule the annual service. Unused annual services do not carry over unless Fenris Acoustics confirms otherwise in writing.
Priority Support and Repair Turnaround
Fenris Care+ customers receive priority support. Pro and Max customers receive priority repair turnaround when possible. Max customers may also receive express repair service for urgent cases. Priority and express service depend on workshop capacity, parts availability, shipping time and the type of repair needed.
Accident Replacement Discount
Pro and Max include an accident replacement discount if your custom in-ear monitors are damaged in a way that cannot reasonably be repaired.Pro: 15% accident replacement discount.
Max: 20% accident replacement discount.The discount applies to an eligible replacement product approved by Fenris Acoustics. The accident replacement discount does not apply to loss, theft, intentional damage, unauthorised modifications or damage caused by misuse.
Buying Fenris Care+ After Purchase
Fenris Care+ is normally available only when placing a new custom in-ear monitor order. Fenris Acoustics may occasionally offer Fenris Care+ after purchase during special campaigns, inspections, service events or other limited occasions. Post-purchase Fenris Care+ may require product inspection before approval. Fenris Acoustics may refuse post-purchase Fenris Care+ if the product is damaged, modified, outside the eligible period or otherwise unsuitable for coverage. Unless Fenris Acoustics confirms otherwise, the total coverage period is calculated from the original product fulfillment or delivery date, not from the later Fenris Care+ purchase date.
What the Standard Warranty Covers
The standard warranty covers defects caused by materials or manufacturing, such as:
Internal component failure, driver failure, wiring or soldering failure, manufacturing defects, socket defects caused by manufacturing, shell defects that affect function.All warranty claims are reviewed by Fenris Acoustics before repair or replacement is approved.
What the Standard Warranty Does Not Cover
The standard warranty does not cover damage caused by:
Accidents, drops, impact or crushing, misuse, abuse or negligence, water, sweat or liquid damage, ear wax, dirt or blocked sound bores, excessive volume, improper cleaning or maintenance, misuse of ear gel or third-party products, unauthorised repairs or modifications, incompatible cables, adapters or accessories, normal cosmetic wear and tear.
The warranty also does not cover:Scratches, marks or discoloration from normal use, sound-signature preferences, fit issues reported after the Fit Guarantee period, changes in your ears over time, products bought from unauthorised resellers, products without proof of purchase, unless we can verify the order.
Cleaning and Maintenance
Ear wax, dirt and moisture can affect sound quality and reliability. You are responsible for keeping your monitors, earplugs, sound bores, filters, sockets and cables clean and properly maintained. Blocked sound bores, wax buildup, moisture damage and damage caused by improper cleaning are not covered by warranty.
Repairs and Service
Service and repairs must be handled by Fenris Acoustics or an authorised service provider. Unauthorised repairs, modifications, opening the shell, third-party reshelling or other unauthorised work may void the warranty. Out-of-warranty repair may be available after inspection. If the issue is not covered by warranty, we may provide a repair quote.
Broken Shells and Remolding
Broken or cracked shells are not covered by the standard warranty unless the issue was caused by a manufacturing defect. If possible, we may offer a paid repair, remold or reshell service. The cost depends on the damage, parts needed, design options, shipping and whether new impressions or scans are required. Some Fenris Care+ plans include complimentary remolds or additional service coverage. See the Fenris Care+ section above for details.
How to Request Warranty Service
To request warranty service, contact us before sending anything back.
Email: info@fenrisacoustics.com / order@fenrisacoustics.comPlease include:Your name, order number, product model, description of the issue, photos or videos if helpful.Do not send products to us before your service request has been approved.